Patients

Everyone who walks through our doors is treated with respect, integrity, and love. We expect the same in return. Not many things invoke anger like getting an unexpected bill. Like begets like, so we need to have an understanding.

Integrated Health Concepts participates with many insurance companies. Some major carriers include:

• BCBS
• Anthem
• Humana
• United Health Care
• Aetna
• Highlands Wellmont Network

If you do not see your plan listed, please contact the customer service number listed on your insurance card to verify that Dr. James Schrenker is a participating provider.

We are not responsible for your medical condition, nor are we responsible for the decision your insurance company makes in regards to this condition. Sometimes the insurance coverage you have chosen does not cover what you are complaining about, or may not cover a test needed to diagnose your problem. Remember, your insurance contract is between you and your insurance company. Their payment to us is on your behalf, for you. When you ask someone else to pay your bill, you are beholden to what they ultimately decide. Even after final payment there may be a balance due, and I expect you to honor this. Obviously, if we can help we will; if there is a mistake on our part we will correct it. When you walk through our doors you are making a contract to pay for our services. The insurance coverage you may or may not have is not my primary concern. I care about you, the individual. I trust you are here to get the help you have not found elsewhere. It is not our intention to spend our time negotiating payment with you or your insurance company. I choose to spend my time helping you, enabling you to attain better health and well being. This is our expertise—this is ultimately why you have chosen Integrated Health Concepts.